Home / Return & Repair Policy

RETURNS

We believe one of the most beautiful things about owning a handcrafted MAHENDI product is the slight variations and imperfections that appear in some items.   

We accept unworn, unused, undamaged items purchased exclusively from mahendiprojects.com within 14 days from receipt of purchase.   

Returns and exchanges are available for full-price items only. All Sale, Clearance, Markdown and Custom Made items are FINAL SALE and cannot be returned or exchanged. 

All items must be returned in original condition with all the original packaging. Any merchandise without these items or considered worn may not qualify for refund and could be subject to a $10 restocking fee.   

 If we suspect abuse of policy, we have the right to refuse any returns. 

 Items Not Eligible for Return 

Please note that we do not accept returns of any custom-made items, clearance, markdown or any final sale merchandise, or products that are specified as non-returnable in its description. Returns are not allowed on any pop-up shop purchases. 

Please note that shipping and handling charges are not refundable. 

Return Process  

  1. Complete the return form included on your packing list  
  2. Securely repackage your merchandise in appropriately sized and protected packaging. 
  3. Please send your return to: 

      MAHENDI, LLC 
      Attn: Returns 
      141 NAC Drive 
      Duncansville, PA 16635 

      1. Ship your package using a carrier of your choice and keep the tracking details for your records.  All packages should be insured. 

      Exchanges 

      We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and go to mahendiprojects.com/collections to purchase the correct item in a new order.  

      We take great care when we package your orders, but sometimes mistakes may happen.  If we've sent you the wrong item, we will arrange for the return shipping and replacement at no additional charge to you. 

      If an error has occurred with your order please contact us immediately through email at customercare@mahendiprojects.com and a Customer Service representative will assist you with resolution. 

      Receiving a Refund 

      A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less shipping, plus taxes, if applicable. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers. 

       

      REPAIRS

      If you have any repair related questions please contact us at customercare@mahendiprojects.com

      You will receive a call or email instructing you on the next steps. 

      Please note we are unable to confirm any possible charges over the phone, as we require you to send the item into us for assessment first. All shipping charges must be paid by the customer. 

      Our repairs take approximately 4 - 6 weeks.